Shropshire Fire and Rescue Service Badge and name Image of water rescue merged with the Community fire safety team
Welcome to the Shropshire Fire and Rescue Service Customer Charter
Home
Customer Charter
What we do
Our delivery approach
Contact details
Our promises / Customer Care Standards
Information on how your complaint will be dealt with
Details on how to make a request under the Freedom of Information Act
Information on our commitment to equality and fairness
 

Compliments, Comments and Complaints Form

If you wish to compliment, comment or complain about our service, please fill in and submit the below form.

Alternatively we have attached a PDF of the Brigade Order that explains our Complaints Procedure and includes a paper version of our leaflet to print and send to us.

* These fields are mandatory
Title:
Name:*
Address:*

Postcode:*
Telephone:
Email:*
Type:

(Please select)

 Compliment
Comment
Complaint
Subject:*
Message:*
 
Chief Fire Officer, Alan Taylor

It is our aim to offer a better service to all our customers and your comments and complaints will help us to improve in "Putting Shropshire's
Safety First".

Chief Fire Officer, Alan Taylor
Members at the Shropshire Fire & Rescue Service Open Day, October 2005
 
 
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Comments or feedback on the Customer Charter

You can provide comments or feedback on our Customer Charter by:

1. Sending us an email to enquiries@shropshirefire.gov.uk
2. Printing off and completing our PDF icon Comments, Compliments, Complaints form (::PDF:docs/customer-charter/complaints-procedure-leaflet.pdf::)
3. Completing our online Comments, Compliments, Complaints form


 
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| Customer Charter | What We Do | Our Delivery Approach | Contact Details | Our Promises and Customer Care Standards |
| Dealing with your complaints | Making a request - Freedom of Information Act | Our commitment to Equality and Fairness |

Putting Shropshire's Safety First

© 2005 Shropshire and Wrekin Fire and Rescue Authority.  This page was last updated 18-Feb-2008