Shropshire Fire and Rescue Service Badge and name

Image of water rescue merged with the Community fire safety team

Welcome to the Shropshire Fire and Rescue Service Customer Charter


	Home
	Customer Charter
	What we do
	Our delivery approach
	Contact details
	Our promises / Customer Care Standards
	Information on how your complaint will be dealt with
	Details on how to make a request under the Freedom of Information Act
	Information on our commitment to equality and fairness

Customer Charter

Our Customer Charter sets out our service delivery approach and commitment to customers, their rights and responsibilities and how they can expect their complaints to be dealt with. The charter is the public expression of our commitment to customers.

Our Customer Charter provides:

	What we do
	Our Delivery Approach
	Contact Details
	Our Promises / Customer Care Standards
	Information on how your complaint will be dealt with
	Details on how to make a request under the Freedom of Information Act
	Information on our commitment to Equality and Fairness

Please take the time to read through the charter and provide us with any comments or feedback. You can email us using the address enquiries@shropshirefire.gov.uk with compliments, complaints and suggestions.

Comments or feedback on the Customer Charter

You can provide comments or feedback on our Customer Charter by:

1.	Sending us an email to enquiries@shropshirefire.gov.uk
2.	Printing off and completing our Comments, Compliments, Complaints form	(::PDF:docs/customer-charter/complaints-procedure-leaflet.pdf::)
3.	Completing our online Comments, Compliments, Complaints form

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