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Welcome to the Shropshire Fire and Rescue Service Customer Charter
Home
Customer Charter
What we do
Our delivery approach
Contact details
Our promises / Customer Care Standards
Information on how your complaint will be dealt with
Details on how to make a request under the Freedom of Information Act
Information on our commitment to equality and fairness
 

Customer Charter

Our Customer Charter sets out our service delivery approach and commitment to customers, their rights and responsibilities and how they can expect their complaints to be dealt with. The charter is the public expression of our commitment to customers.


Our Customer Charter provides:

What we do
Our Delivery Approach
Contact Details
Our Promises / Customer Care Standards
Information on how your complaint will be dealt with
Details on how to make a request under the Freedom of Information Act
Information on our commitment to Equality and Fairness


 
Paul Pryce, Fire Control Operator

Please take the time to read through the charter and provide us with any comments or feedback. You can email us using the address enquiries@shropshirefire.gov.uk with compliments, complaints and suggestions.

 
 

Comments or feedback on the Customer Charter

You can provide comments or feedback on our Customer Charter by:

1. Sending us an email to enquiries@shropshirefire.gov.uk
2. Printing off and completing our PDF icon Comments, Compliments, Complaints form (PDF 56.71 Kb)
3. Completing our online Comments, Compliments, Complaints form


 

| Customer Charter | What We Do | Our Delivery Approach | Contact Details | Our Promises and Customer Care Standards |
| Dealing with your complaints | Making a request - Freedom of Information Act | Our commitment to Equality and Fairness |

Putting Shropshire's Safety First

© 2005 Shropshire and Wrekin Fire and Rescue Authority.  This page was last updated 11-Jan-2008