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Our Delivery Approach
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What we can do to help each other:
We want you to find Shropshire Fire and Rescue Service easy to deal with.
This Customer Charter outlines:
We will help you by:
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providing a range of ways you can contact us |
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providing some information in alternative formats if you need them (when requested) |
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providing accurate and consistent information |
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providing information that is easy to understand |
You can help us by:
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treating our staff with courtesy |
You have the right to:
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receive fair and unbiased assistance |
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give us feedback about our service, including making a complaint |
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make a request under the Freedom of Information Act (Visit section on Freedom of Information) |
Your opinion is important to us
If you are happy or unhappy with our service, there are four ways you can tell us:
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talk to any of our staff |
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complete a Comments/Complaints leaflet (available from our Reception in HQ) |
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telephone us on 01743 260 200 (24 hours) |
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visit our website at www.shropshirefire.gov.uk |
If a staff member cannot deal with your concern, they will refer it to someone who can
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In June 2005, five 4x4 Ford Ranger double cab vehicles were specially adapted by a Derbyshire firm.
The vehicles, which can carry five firefighters, each had a hydraulic lift system installed to allow quick access to extra firefighting equipment enabling them to support firefighters at operational incidents in the county’s rural areas.
Fire Authority member, Councillor Nigel Hartin (left), Chief Fire Officer Alan Taylor and District Manager Andy Perry (right) demonstrate the versatility of the new Ford Ranger fire truck |
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Shropshire firefighters show how the Ford Ranger aids firefighting in the county using water pumped from a culvert at 550 litres per minute during a training session near Whitchurch fire station |
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Comments or feedback on the Customer Charter
You can provide comments or feedback on our Customer Charter by:
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