Shropshire Fire and Rescue Service Badge and name Image of water rescue merged with the Community fire safety team
Welcome to the Shropshire Fire and Rescue Service Customer Charter
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Customer Charter
What we do
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Information on our commitment to equality and fairness
 

What We Do

The Fire Authority's Mission ensures that Shropshire Fire and Rescue Service exist to:

Save life, protect property and the environment
and reduce the risks from fire

The organisation's vision and mission is most readily identifiable through its vision -

"A Safer Shropshire"


Shropshire Fire and Rescue Service currently:

provides a service to approximately 453,000 people in Shropshire and Telford & Wrekin
maintains 4 wholetime stations and 19 retained stations
employs approximately 590 staff
attends approximately 8,000 calls per year (Figures for 2007/2008)
Fits more than 17,300 smoke alarms per year (Figures for 2006/07)
Carries out upto 18,702 Home Safety Risk Assessments per year (targets for 2006/07)


* Statistics provided by Shropshire Fire and Rescue Service Programme Office

 

Firefighters' with the family and the rescued dog, April 2005

There were 40 incidents involving animals from 1st April 2004 to
31st March 2005*


Rescues included birds, squirrels, llamas, dogs, horses, cows and sheep

Fire at Taf's Timber Yard, Telford, July 2005

 
 

Comments or feedback on the Customer Charter

You can provide comments or feedback on our Customer Charter by:

1. Sending us an email to enquiries@shropshirefire.gov.uk
2. Printing off and completing our PDF icon Comments, Compliments, Complaints form (PDF 56.71 Kb)
3. Completing our online Comments, Compliments, Complaints form


 

| Customer Charter | What We Do | Our Delivery Approach | Contact Details | Our Promises and Customer Care Standards |
| Dealing with your complaints | Making a request - Freedom of Information Act | Our commitment to Equality and Fairness |

Putting Shropshire's Safety First

© 2005 Shropshire and Wrekin Fire and Rescue Authority.  This page was last updated 14-May-2008