The Control room is like the nerve centre of Shropshire Fire and Rescue Service.
It is the place where incoming emergency calls are answered and logged and the appropriate resources mobilised to the incidents.
The control room is manned 24 hours a day, 365 days a year. This is achieved by four watches of four Fire Control staff ( a minimum of 3 staff are on duty at all times).
Watches
The staff are divided into 4 watches:
Each watch will typically consist of:
- 1 x Watch Manager (Control)
- 1 x Crew Manager (Control)
- 2 x Firefighter (Control)
The Watch Manager (Control) and Crew Manager (Control) are the mobilising officers and are in charge of their watches. The whole Fire Control department is managed by the Fire Control Officer, who works separately to the Control Room, within the Control Suite.
Useful links
- Interested in becoming a Fire Control Operator? [1]
Careers
Shropshire Fire and Rescue Service - Hoax / malicious calls [2]
Crime reduction
Shropshire Fire and Rescue Service
Please be aware that all emergency or administrative telephone calls made or received by the Service’s Fire Control are recorded. This information may be used for the prevention and detection of crime
