Mobile phones - using in an emergency

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If you have to call the 999 services in an unfamiliar area


Always ensure you are using a hands-free set when using a mobile phone or pull over in a safe location.

In an emergency, pull over when needing to make a mobile phone call

The prompt calling of the emergency services can save lives- giving the wrong address can cost time


Unfamiliar area

  • Do you know your precise location?
  • Road name or number?
  • Area or County?
  • Can you give a landmark? ie. a pub or a farm


  • Always give the motorway number
  • The direction of travel of the incident
  • The number of the nearest marker post and the number of the junctions you are between

Leave your phone ON - we may need to speak to you again!