999 procedure - wholetime

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Fire Crew have their fire kit ready by the fire appliances for when they are called to an emergency

When the Fire Crew begin their duty they will prepare and check their equipment ready for when they are called to an emergency.

   The Firefighter's pole at Shrewsbury fire station

The Firefighter's pole at Shrewsbury fire station

The wholetime fire stations are crewed by four watches of firefighters that provide 24 hour cover throughout the year.



Each watch will work two day shifts followed by two night shifts.

Day shift 09:00 - 18:00 9 hours
Night shift 18:00 - 09:00 15 hours



1. Parade

Each shift begins with a parade to make sure everyone is in attendance and to relay the plan for the day or evening.

The Officer in Charge will also inform the crew of any equipment or operational changes. ie. Local flood / river risks

2. Daily sheet

The daily sheet shows the position of each firefighter on the appliance they will be riding when attending an emergency.

For example at Shrewsbury fire station:

Crew Appliance Number of firefighters
Crew 1 Water ladder Minimum 4 (seats 5-6)
Crew 2 Rescue pump Minimum 5
Crew 3 ALP 2
Crew 4 Water rescue boat and trailer This is staffed by the firefighters who have had water rescue training.

When attending a water rescue the water ladder will be taken off the run so the crew can staff the rescue boat.

Each firefighter will liase with their opposite number on the watch they are relieving. They will make sure the appliances are safe and inform the Officer in Charge when taking over the position.

3. Equipment checks

Once the firefighter have taken over their position, they will perform the following checks:

Position no. Firefighter role Description of checks
1 Officer in Charge (OIC)
  • At 09:00 and 18:00 the OIC will fill in a nominal roll board of everyone on appliance (safety issue)
  • Add fire crew members to MDT list
  • Ensure the BA sets are checked
2 Driver
  • Check all of the appliance
  • Safety orientated checks include: tyres, lights, brakes
3 / 4 Breathing apparatus (BA) There are normally 2 nominated BA firefighters on the appliance but 4 sets are carried onboard
  • Check all 4 breathing apparatus sets
  • Check torch and batteries
  • Check radio and batteries
5 Entry control operator
  • Check the safety of the BA firefighters

Firefighters have to have the relevant qualifications for each role they will cover.
For example: Aerial Ladder Platform (ALP), Incident Response Unit (IRU), Breathing Apparatus (BA), Driver, Swift Water Rescue Technician

All firefighters will check that their fire kit is ready and will place their kit by the appliance they will be riding.

4. Day duties

All firefighters carry out day duties which include the following:

  • Administration
  • Community Fire Safety
    This includes performing Home Fire Safety Checks and fitting smoke alarms
  • Regulatory Reform Order fire safety inspections
  • NVQ
  • Training

All of the above activities have targets that the firefighters must complete.



When the Fire and Rescue Service recieve a 999 emergency call the firefighters will carry out the following procedure:

The siren will sound on the station to call all firefighters to the appliance bay. The siren has a tone which increases in volume.
Firefighters on station make way to appliance
4 - 5 firefighters will use the fireman's pole
4 - 5 firefighters will use the stairs
The Officer in Charge collects the incident print-out
The print-out provides details of the incident such as:
  • Which appliance(s) is required
  • What the incident is
  • Incident number
  • Where the incident is (includes address and map co-ordinates)
  • Who notified the Fire and Rescue Service

Rescue pump (Automatic Fire Alarm, house fire, RTC) An AFA requires a minimum of 5 firefighters

Water ladder (Rubbish fires, smaller incidents)

Fire Crew board appliance and leave fire station
  • Firefighters partially dress before appliance leaves
  • If house fire - the BA firefighters will put on their BA sets ready for arrival at the incident
If 2 appliances are sent to incident:
  • The 2 appliances will communicate to pre-plan for arrival at the incident

Road Traffic Collision (RTC)

  • Appliances are sent in both directions on motorways and dual carriageways. This enables crews to cover each carriageway in case both sides are affected.
  • Firefighters will wear high visibility jackets and additional plastic gloves.
Arrival at incident
Deal with incident
Clean up the scene and appliance as much as possible before leaving the incident
After the incident
  • Hot debrief at the scene of the incident
  • Proper debrief at station. This covers any issues which may have been noted at the incident
  • Appliance returns to fire station
    Check, prepare and clean the appliance and equipment so the appliance is ready to be called out again