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The Technical Services Department has achieved the prestigious ISO 9001:2000 Quality Management Standard.
This is the international quality standard for organisations aiming to provide a service that meets the requirements of their customers, stakeholders and applicable regulation, and who want to continue to improve their performance. |
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The department has passed an audit by the British Standards Institution and are registered by them.
The Quality Management System covers the following activities, which form the scope of registration:
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Management of assets including vehicles, equipment, hydrants and property |
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Procurement and supplier management |
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Design and modification of equipment and services |
The system includes the following activities covered by the registration but not specifically stated in the scope:
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Service and repair of appliances, vehicles and associated equipment |
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Product evaluation and research |
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Internal management systems including identification of services, document control, performance monitoring & management, and training |
The system also includes the following activities which are not covered by the registration:
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Minimisation of the Services environmental impact - this cannot be formally registered to ISO9001:2000 because it is the subject of the separate ISO14001:2004 standard |
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