It is perhaps a misconception that false alarms are simply an annoyance or inconvenience. In reality they impact considerably on the cost of our service provision to the rate payer, the prosperity of commerce and more importantly, the safety of the public of Shropshire and Telford & Wrekin!

There are three types of false alarms;

	Malicious (or Hoax)	where a call is made in the knowledge that there is no fire
	Unwanted Fire Signals	from fire alarm and fire detection systems, where alarms operate due to a mechanical or electrical fault, or false activation by non-fire conditions (e.g. cooking fumes, dust, cigarette smoke etc)
	Good intent	where a call to the fire and rescue service is made in the mistaken belief that a fire has occurred e.g. a smell of smoke from a bonfire.

The simple answer is 'Yes there is'.

In the year 2005/06, your fire and rescue service attended:

	1166 Unwanted fire alarms
	583 Good intent calls
	179 Malicious or hoax calls
This is out of a total of 4,518 'fire' calls.

We have developed, and are continuing to introduce, a series of strategies to reduce the number of false alarm calls we receive. Clearly we do not want to discourage people from making a '999' call to us, or raising the alarm to warn others, if they genuinely believe that there is a fire, but there are a number of things that can be done to reduce them.

With your help, we do want to achieve continuing reductions in calls that are false.

We operate a call challenging policy which has dramatically reduced the number of malicious calls we attend. During 2005/06, we received 477 such calls, and our trained control room staff successfully challenged 298, meaning that no attendance was made.

The making of hoax calls is a criminal offence, and we do not hesitate to refer such matters to the police for further investigation in appropriate circumstances. In some cases, particularly with children and young people, Shropshire Fire and Rescue Service operate a counseling service to teach them about the consequences of their behaviour. We accept referrals from parents, teachers and other agencies, and anyone wishing to take advantage of our highly skilled intervention scheme should contact us on 01743 260260.

By far the biggest problem we face is the number of false alarm calls we receive from automatic fire alarm and fire detection systems. Generally the causes of these unwanted activations fall into two broad categories. These are:

Perhaps the most serious of the categories - and the one where fast action can have the biggest potential impact - is an alarm caused by faulty equipment. Reducing false alarms starts at the design stage, and every effort should be made to design the likelihood of false alarms out of an installation, with all necessary information recorded and shared with the customer.

Article 18 of the Regulatory Reform (Fire Safety) Order 2005 (RRO) requires the Responsible Person to "appoint one or more competent persons to assist in undertaking the preventative and protective measures". Where the protective measures include a fire alarm and fire detection system, a proper service and maintenance programme is essential to ensure the fire alarm and detection system works when it is needed most. British Standards recommend that the number of service visits per annum should be a minimum of twice a year (with the actual number dictated by a suitable and sufficient risk assessment).

Even the best-installed, best-in-class equipment, of course, deteriorates over time, but this risk and the likelihood of failure can be minimised with a professional specialist service and maintenance agreement that will extend the overall life expectancy of the equipment, and reduce the costs associated with false alarms.

Owners of these systems must ensure that the engineers they appoint to service their fire alarm systems are competent to do so, and our advice sheet AS 3/2006 gives further details on choosing a competent person.

     AS 3/2006 - Fire Risk Assessments (PDF 42 Kb)

Next to faulty equipment, these activations produce the second largest number of false alarms. Common amongst the causes are:

	Cooking fumes (cooking taking place in inappropriate areas, or incorrectly sited detector heads)
	Dust from work or maintenance processes (during alterations, hot work with insufficient control measures)
	Insufficient or incorrect training (testing fire alarm systems without notifying monitoring centres, work on systems without first isolating them)

Under the RRO, we consider it to be the duty of the Responsible Person to ensure that their fire alarm and fire detection systems are correctly maintained by a competent person, and any systems that continue to give false activations are indicative of a failure in the management of the 'preventative and protective measures' required by law.

In September 2004, the Chief Fire Officers Association (CFOA) published proposals for minimizing the very significant problems of calls to remotely monitored fire alarm systems. The Fire and Rescue Service Framework document 2005-2006 indicates the governments desire that we give consideration to the adoption of the CFOA policy, and we will be including these measures in our future efforts.

Model Agreement between Fire and Rescue Authorities and Users of Remotely Monitored Fire Alarm Systems (PDF 435 Kb) This PDF links to the CFOA website

Although now no longer published, a booklet produced by the Department for Communities and Local Government offering good advice to those managing automatic fire alarm systems, is available for download using the following link:

A guide to reducing the number of false alarms from detection systems (PDF 585 Kb)

If you wish to view the PDF documents you will require Acrobat Reader

We do not want to discourage anyone from making an emergency '999' call or operating a fire alarm, if they genuinely believe there is a fire.

We do, however, advise that anyone who is carrying out an activity that may give someone cause to think a fire has started, to inform the necessary people of their activity. This may include:

	Informing the Fire and Rescue Service that they are burning rubbish
	Informing managers or occupants of a building that they are carrying out hot work