ERP, CRM, Payroll

Thank you for your Freedom of Information request.  Please see our response below.

 

Enterprise Resource Planning Software Solution (ERP): SFRS do not have an ERP system but we use FireServiceRota for resource management

Primary Customer Relationship Management Solution (CRM):For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this nature. SFRS do not use CRM

Primary Human Resources (HR) and Payroll Software Solution: ResourceLink

For example, iTrent, ResourceLink, HealthRoster; software of this nature.

The organisation’s primary corporate Finance Software Solution: Agresso

For example, Agresso, Integra, Sapphire Systems; software of this nature.

 

1.       Name of Supplier: Can you please provide me with the software

provider for each contract?  SFRS does not have CRM software, for HR and payroll the system is Telford & Wrekin Council

2.       The brand of the software: Can you please provide me with the

actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.

Resourcelink (now Zellis), Agresso

3.      Description of the contract: Can you please provide me with

detailed information about this contract and please state if upgrade, maintenance and support is included.

Supplied through Telford and Wrekin Council, implementation ,development ,upgrade ,maintenance and support for both HR and Finance Software

Please also list the software modules included in these contracts.

4.       Number of Users/Licenses: What is the total number of

user/licenses for this contract? The software is accessed online by all employees to view their details and also by our HR and Finance team to send the information to the Third party for processing.

5.       Annual Spend: What is the annual average spend for each

contract? The contract is with a third party and is approx. £30,000 for HR and Finance software and £6000 for Agresso.

6.       Contract Duration: What is the duration of the contract please

include any available extensions within the contract. Thirty six months and then 2 further 1 year periods for both HR and Finance software

7.       Contract Start Date: What is the start date of this contract?

Please include month and year of the contract. DD-MM-YY or MM-YY. 1/11/18 for both HR and Finance software

8.       Contract Expiry: What is the expiry date of this contract?

Please include month and year of the contract. DD-MM-YY or MM-YY. 31/10/23 plus extensions for both HR and Finance software

9.   Contract Review Date: What is the review date of this contract? Please

include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY. Reviewed regularly through year for both HR and Finance software

10.   Contact Details: I require the full contact details of the person

within the organisation responsible for this particular software contract (name, job title, email, contact number). Lisa Vickers,  HR Manager Lisa.vickers@shropshirefire.gov.co.uk 01743 260211 for ResourceLink and Joanne Coadey, Head of Finance joanne.coadey@shropshirefire.gov.uk, 01743 260215 for Agresso

 

If you are unhappy with the way your request for information has been handled, you can complain or request an internal review of the decision. This must be done within 40 working days of receiving this response. You can do this by writing to the Assistant Chief Fire Officer, Shropshire Fire and Rescue Service, St. Michael’s Street, Shrewsbury, Shropshire, SY1 2HJ or email: enquiries@shropshirefire.gov.uk. 

 

If you remain dissatisfied with the handling of your request or complaint, you have a right to appeal to the Information Commissioner at:   

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Website: www.ico.gov.uk