IT

Requests relating to IT contracts.

Telecoms & Network Services

Received: 

Tuesday, 7 January, 2020

Responded: 

Tuesday, 4 February, 2020

Request detail: 

I would like to submit a new FOI request.

All or some of the information provided previously has expired, i require an update on the questions below.

See my request below:

Contract 1

1.       Current Lines (Analogue, ISDN VOIP, SIP etc) Provider- Please can you provide me with the name of the supplier for the contract.

Enterprise Software

Received: 

Wednesday, 13 November, 2019

Responded: 

Monday, 9 December, 2019

Request detail: 

To the organisation’s Freedom of Information Officer,

This is an email to request information under the FOI Act.

I want to apologise in advance for the length of this request, the first part is just an outline of the request bellow (A-D) I have added this for clarification so you know exactly what I am referring to. Can you please read all the information within the request this is an urgent request so if you could please provide me with the information before the 20 working days this will be greatly appreciated.

 

IT Service Management and

Received: 

Monday, 18 November, 2019

Responded: 

Tuesday, 22 September, 2020

Request detail: 

I am currently doing some research into IT Service Management and Desktops ITAM trends in the UK public sector. Could you kindly provide me with the below information about your organisation:

What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)? 

Who is your current vendor? 

When does the contract with your current service desk provider end? 

How much does your current ITSM service desk tool cost annually? 

When will you be looking to review your current service desk tool? 

Telephony/Communications

Received: 

Tuesday, 22 October, 2019

Responded: 

Monday, 18 November, 2019

Request detail: 

I would like to request the following information for research purposes please. 

Information with regards to the organisation's telephone system maintenance contract (VOIP or PBX, other) for hardware and software maintenance and support.

IT Software Contracts

Received: 

Monday, 8 July, 2019

Responded: 

Monday, 5 August, 2019

Request detail: 

This is an email to request information under the FOI Act.  

I'd like to apologise for the length of this request, and how tedious it may be to handle. That being said, please make an effort to provide all of this information.

The information I'm requesting is regarding the software contracts that the organisation uses, for the following fields.

Enterprise Resource Planning Software Solution (ERP):

Primary Customer Relationship Management Solution (CRM):

cyber security

Received: 

Monday, 17 June, 2019

Responded: 

Friday, 12 July, 2019

Request detail: 

I am currently embarking on a research project around Cyber Security and was hoping you could provide me with some contract information relating to following information:

1.      Standard Firewall (Network) - Firewall service protects your corporate Network from unauthorised access and other Internet security threats

2.      Anti-virus Software Application - Anti-virus software is a program or set of programs that are designed to prevent, search for, detect, and remove software viruses, and other malicious software like worms, trojans, adware, and more.

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