SFRS receives ‘excellence’ award for innovation in transforming public services

A Certificate of Excellence has been awarded to Shropshire Fire and Rescue Service (SFRS) for its ‘significant innovations’ in transforming public services.  

Presented to SFRS by iESE, the public sector’s transformation partner, the award recognises the introduction of a system called ‘FireServiceRota’.

The system not only provides up to minute information about the availability of fire crews but also a flexible way for staff to manage their own availability from any mobile device.

After partnering with FireServiceRota, SFRS was able to improve the service, protect the jobs of firefighters and save over £400,000 through efficiencies in reducing the need for planned and unplanned cover.

Chief Fire Officer Rod Hammerton said: “We’re delighted to have received this award. I would like to initially thank teams across the Service – particularly our ICT team - who have helped ensure this new system has fitted seamlessly into the organisation.

“Shropshire Fire and Rescue Service is a very agile Service and this is just one example of us adapting to new ways of working, helping us achieve our ultimate aim – to keep Shropshire safe.

“It’s also allowed us to make efficiencies, increase our performance and enhanced the first-class service we deliver to the community.

“I’d also like to thank FireServiceRota, without their help we couldn’t have tailored the system specifically to our needs. We have made huge leaps in futureproofing the service and moving with the digital age.

The system is now being used in areas such as operations and risk, fire control, finance, human resources and information communication and technology to name a few and there are plans to embed the system further into the Service.

The Service plans to continue to develop the system for use in other areas of the organisation, to streamline processes and create further efficiencies.

29th April, 2020