Current Vacancies

Shropshire FRS staff stand in front of a fire appliance

Firefighters may attract the headlines but a modern fire and rescue service relies upon a talented team of support staff to help deliver the service the community expects. These roles are wide and varied and include Administration Support, Human Resources, ICT, Operational Planning, Planning & Performance, Resources & Workshops, and Training & Development.

For more information about all job roles, including support staff roles, please contact our human resources team on 01743 260200 or email


The primary role of a firefighter is to protect people, the environment and property by responding to emergency incidents. These days, the role of a firefighter is about more than fighting fires. Just as important is the fire safety work, helping prevent fires and accidents from happening.

Firefighters advise people on fire prevention, escape routes and hazards at home, in the community and in business. They visit schools, teach and work with children to raise awareness of dangers like fireworks and matches. And they work with businesses promoting safety initiatives and inspecting buildings to make sure they meet fire safety regulations. For more information on firefighters, please visit this page. LINK

Control Operator

The control room is staffed 24 hours a day, 365 days a year by four watches of four fire control operators.

The main role of the fire control operators is to answer the emergency calls and decide what appliances need to be sent to each incident. Although the mobilising officer is in charge of this decision, each control operator needs to have a good knowledge of what to send, as the mobilising officer may be otherwise engaged during busy spells.

Other duties are carried out during periods when the Service is not responding to incidents.

Fire Safety

Within this directorate there are 2 departments which carry out prevention work in conjunction with Firefighters. These departments are:

  • Business Fire Safety - This department focusses on safety regulations in the workplace or public locations.
  • Community Fire Safety - This department focusses on safety measures in the community, dealing with arson, anti-social behaviour, along with home, road and water safety.

Support Staff

Shropshire Fire and Rescue Service also employs a range of other staff who carry out various jobs to support the aims and the work of the Service.

These roles are wide and varied and include Administration Support, Human Resources, ICT, Operational Planning, Planning & Performance, Resources & Workshops, and Training & Development.

We currently have the following vacancies:

ICT and Digital Transformation Manager

Fixed Term Contract 3 years

£74,000 per annum

As a result of a shared organisational commitment to the Strategic Alliance between Shropshire Fire and Rescue Service and Hereford and Worcester Fire and Rescue Service, a range of priority programmes have been developed to build capacity and resilience across both fire and rescue services to achieve long-term sustainability. One of these areas is the role of ICT in supporting the organisational needs of both the Services.

Following a high level review of both Services ICT structures and functions we are now seeking an ICT and Digital Transformation Manager to play an intrinsic role at a time of transformation and change within both organisations and to successfully deliver the ambitious plans of the Strategic Alliance ICT programme.

Working closely with and reporting to the Strategic Alliance Board, you will be the cross-organisational ICT change lead, providing visible leadership and the technical skills to deliver a step change in our ICT capability across both Services.

You will play a pivotal role in delivering the Alliance Programme over the next 3 years with strategic leaders and team members across both Services to:

-       Provide the thought leadership and change management guidance to enable organisational readiness and execution towards sustained transformational change required by the Alliance Programme.

-       Ensure that an efficient and effective ICT Operating Model is developed, which meets the needs of the Alliance Programme and both Fire and Rescue Services.

-       Ensure that the right staffing capabilities, competencies and capacities are considered as part of the new structure so that support is available, at the right time and in the right way.

You will thrive in a fast paced and challenging environment and demonstrate proven ability to lead and advise colleagues on a range of strategic ICT matters. It is likely your career to date includes significant experience of leading largescale ICT transformation, from strategy development, structural change and systems alignment through to operational embedding.

Due to the nature of the role, you will need to be able to demonstrate experience of enabling organisational change through the delivery of ICT strategies, within a large complex multi-faceted organisation. Preferably evidenced across multiple organisations.

You will have proven experience of an understanding of the sensitivities of managing staff and organisational expectations through change. You will also have strong problem-solving skills; with the ability to effectively prioritise and execute tasks in a high-pressure environment. You will also have extensive experience of working with senior management teams to develop business focussed ICT strategies.

This exciting opportunity will suit an individual with a ‘can-do’ results focus, together with the intellectual and technical capacity to undertake the diverse needs of this role. There will be a requirement to travel between sites as needed.

Please email your comprehensive CV to  The job description for this role is attached below.

Closing date for applications is 19 July 2019. For those interested, or who would like an informal conversation, please contact Jean Cole on 01905 368256.

Psychometric testing will take place during the week of 29 July 2019. Interviews are due to take place week commencing 19 August 2019.

The Fire and Rescue Service have a strong commitment to equality, diversity and inclusion at work. We want to reflect the communities we service and positively welcome applicants from disabled people and minority groups who are under-represented in our Service.


Firefighter – Control

Full Time, Temporary for 12 months

£21,763 per annum, rising to £22,669 following successful completion of 4 weeks training

We are looking for someone to work within a small team dedicated to receiving 999 emergency calls, dispatching and providing support to operational fire crews dealing with emergency incidents.  Additional responsibilities of the team include a wide range of technical, operational and administrative duties.

We operate a Flexible-rostering duty system in our Fire Control department. For more specific details around this please contact Steve Jones, Fire Control Manager, on 01743 260226

Previous experience of emergency call handling is desirable. Interested candidates must have good written and verbal communication skills; excellent interpersonal skills; be computer literate with keyboard skills of at least 30 words a minute and be able to calm and control situations involving emergency calls.

Successful candidates will be required to undertake a Basic Disclosure Check.

For a full job description and application form please see below.  Applications should be emailed to

Closing date for applications is 2 August 2019.

Shropshire Fire and Rescue Service is committed to equality and diversity at work. We positively welcome applications from disabled people and minority people who are under-represented in our Service.


Privacy Notice under the Data Protection Act 2018 (General Data Protection Regulations)

Shropshire Fire and Rescue Service is collecting Personal Identifiable Information to enable it to process your job application and to monitor against statutory requirements e.g. Equality Act 2010. This information is being processed under GDPR 2018 -Article 6 (1)b) and GDPR 2018– Article 9 (2)b).

For further details on our privacy arrangements please view our Privacy Notice

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