Contact Us

In an emergency please dial 999

In non-emergency situations, contact Shropshire Fire and Rescue Service by telephone on 01743 260 200 or email

Alternatively, you may use the form below to submit your comments, compliments, complaints or concerns, or to request information from us.

On our website we publish some of the more frequently asked Freedom of Information Requests along with our responses. Please select this link to view these, as we may have already responded to a similar question.

Call 999 if you are reporting a crime that is in progress or if someone is in immediate danger.

For non-emergencies, you can contact the Police on 101 or report crime anonymously to Crimestoppers on 0800 555 111.

Preferred Contact Method

Please make sure you have supplied details to enable us to contact you via your preferred means.

Subject of Request
Recent Freedom of Information Requests for Finance and corporate governance
Title Released Received Responded
Pride Month Yes 5th June, 2023 7th June, 2023
HR/ Payroll software Yes 5th May, 2023 6th June, 2023
Annual spend - suppliers Yes 11th April, 2023 14th April, 2023
Budgets since 2015 Yes 26th January, 2023 27th January, 2023
Facilities Management Yes 7th February, 2023 21st February, 2023
Clun Fire Station Yes 10th August, 2022 6th September, 2022
Contracts - facilities management Yes 23rd August, 2022 2nd September, 2022
Expense & AP Systems Yes 22nd July, 2022 9th August, 2022
Contract register Yes 7th July, 2022 12th July, 2022
DPO,SIRO,IAO Yes 18th January, 2022 15th February, 2022


Recent Freedom of Information Requests for Staffing and Employment
Title Released Received Responded
COVID pandemic firefighters - marshalling Yes 19th June, 2023 21st June, 2023
Covid 19-Pandemic - vehicles Yes 9th June, 2023 13th June, 2023
Whistle blowing reports Yes 8th June, 2023 14th June, 2023
Positions Yes 6th June, 2023 8th June, 2023
Firefighters Yes 16th May, 2023 18th May, 2023
Pensions Yes 10th March, 2023 11th April, 2023
AFSA (Asian Fire Service Association) Events Yes 8th February, 2023 3rd March, 2023
Grievances Partial 14th December, 2022 29th December, 2022
Communications Yes 20th December, 2022 17th January, 2023
Equality, Diversity and Inclusion Yes 20th December, 2022 17th January, 2023


Recent Freedom of Information Requests for Assets
Title Released Received Responded
Blue light fleet Yes 13th April, 2023 14th April, 2023
Fleet Vehicles Yes 5th January, 2023 26th January, 2023
Fleet Vehicles Yes 3rd February, 2023 7th February, 2023
Updated Callsigns Yes 26th October, 2022 1st November, 2022
Drone Technology Yes 11th August, 2022 15th August, 2022
Rainbow vehicles Yes 22nd July, 2022 25th July, 2022
Asset management systems Yes 7th June, 2022 9th June, 2022
Facilities Management Yes 21st February, 2022 3rd March, 2022
Fleet List Partial 16th February, 2022 18th February, 2022
Pumping Appliance and Ladder Provision Yes 24th January, 2022 14th February, 2022


Recent Freedom of Information Requests for Fire Safety
Title Released Received Responded
Electronic building plans - high rise buildings Yes 20th July, 2023 20th July, 2023
Planning application No 25th May, 2023 19th June, 2023
Alterations/enforcement/prohibition notices Yes 10th May, 2023 15th May, 2023
Grenfell Phase 1 Inquiry Yes 27th April, 2023 11th May, 2023
Fire safety Yes 24th March, 2023 20th April, 2023
Enforcement of Means of Escape under the Fire Safety Order Partial 15th March, 2023 20th March, 2023
Hotel Fire Safety Audits Yes 2nd March, 2023 6th March, 2023
Hoarded Properties Yes 9th August, 2021 11th August, 2021
Hoarding Yes 15th July, 2021 10th August, 2021
Enforcement High Rise Partial 20th June, 2021 19th July, 2021


Recent Freedom of Information Requests for Incident and Emergency Response
Title Released Received Responded
Electric vehicle battery fires Yes 24th July, 2023 28th July, 2023
Fires in the construction industry Yes 19th July, 2023 28th July, 2023
Wildfires 2023 (to date) Yes 17th July, 2023 28th July, 2023
Electric vehicle battery fires Yes 10th July, 2023 28th July, 2023
Phone chargers Yes 4th July, 2023 25th July, 2023
Animal rescues (2018-to date) Yes 28th July, 2023 19th June, 2023
E-scooters/E-bikes lithium battery fires Yes 23rd June, 2023 7th July, 2023
Electric vehicle fires Yes 19th June, 2023 10th July, 2023
Road Traffic incidents A41 to M54 Yes 23rd May, 2023 15th June, 2023
Station calls Yes 10th April, 2023 10th May, 2023


Recent Freedom of Information Requests for IT
Title Released Received Responded
ICT Yes 11th May, 2023 13th June, 2023
ICT Partial 15th February, 2023 13th March, 2023
ITSM service tool Yes 9th November, 2022 22nd November, 2022
IT service desk Yes 9th November, 2022 22nd November, 2022
Committee meeting technology Yes 2nd November, 2022 7th November, 2022
Data Centre Yes 1st November, 2022 23rd November, 2022
Social media Yes 28th September, 2022 29th September, 2022
Hosting Yes 13th May, 2022 14th June, 2022
Software Purchased Yes 4th May, 2022 18th May, 2022
Telephone Yes 16th February, 2022 14th March, 2022


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