Contact Us

In an emergency please dial 999

In non-emergency situations, contact Shropshire Fire and Rescue Service by telephone on 01743 260 200 or email

Alternatively, you may use the form below to submit your comments, compliments, complaints or concerns, or to request information from us.

On our website we publish some of the more frequently asked Freedom of Information Requests along with our responses. Please select this link to view these, as we may have already responded to a similar question.

Call 999 if you are reporting a crime that is in progress or if someone is in immediate danger.

For non-emergencies, you can contact the Police on 101 or report crime anonymously to Crimestoppers on 0800 555 111.

Preferred Contact Method

Please make sure you have supplied details to enable us to contact you via your preferred means.

Subject of Request
Recent Freedom of Information Requests for Finance and corporate governance
Title Released Received Responded
Reasonable Adjustment Policy Yes 7th December, 2023 11th December, 2023
Print Management & Energy Consumption Yes 4th December, 2023 15th December, 2023
Social media Yes 20th October, 2023 25th October, 2023
Expenditure 2016-2018 Yes 31st August, 2023 13th September, 2023
Invoices Yes 24th July, 2023 14th September, 2023
Pride Month Yes 5th June, 2023 7th June, 2023
HR/ Payroll software Yes 5th May, 2023 6th June, 2023
Annual spend - suppliers Yes 11th April, 2023 14th April, 2023
Budgets since 2015 Yes 26th January, 2023 27th January, 2023
Facilities Management Yes 7th February, 2023 21st February, 2023


Recent Freedom of Information Requests for Staffing and Employment
Title Released Received Responded
Stonewall Yes 15th January, 2024 22nd January, 2024
Language Services Yes 29th December, 2023 22nd January, 2024
Fire Fighter life critical breathing air Partial 7th December, 2023 9th January, 2024
Service Structure Yes 4th December, 2023 22nd December, 2023
Structure charts - finance and procurement Partial 26th October, 2023 1st November, 2023
Firefighter maternity leave pay Yes 19th October, 2023 16th November, 2023
Fire Service Control Staff Yes 10th October, 2023 25th October, 2023
Fire dogs - Brucella canis Yes 25th September, 2023 26th September, 2023
Trauma care/casualty care/first aid Yes 27th July, 2023 18th August, 2023
Number of Officers Yes 25th July, 2023 17th August, 2023


Recent Freedom of Information Requests for Assets
Title Released Received Responded
Facilities Management Yes 28th December, 2023 5th January, 2024
Fleet list Yes 11th November, 2023 21st November, 2023
Fire engine break down Yes 14th September, 2023 22nd September, 2023
Fleet list Yes 7th September, 2023 22nd September, 2023
Blue light fleet Yes 13th April, 2023 14th April, 2023
Fleet Vehicles Yes 5th January, 2023 26th January, 2023
Fleet Vehicles Yes 3rd February, 2023 7th February, 2023
Updated Callsigns Yes 26th October, 2022 1st November, 2022
Drone Technology Yes 11th August, 2022 15th August, 2022
Rainbow vehicles Yes 22nd July, 2022 25th July, 2022


Recent Freedom of Information Requests for Fire Safety
Title Released Received Responded
Planning application at Maddock's Hill Quarry Fieldwork Centre Yes 13th October, 2023 7th November, 2023
Hoarding Yes 6th September, 2023 28th September, 2023
Electronic building plans - high rise buildings Yes 20th July, 2023 20th July, 2023
Planning application No 25th May, 2023 19th June, 2023
Alterations/enforcement/prohibition notices Yes 10th May, 2023 15th May, 2023
Grenfell Phase 1 Inquiry Yes 27th April, 2023 11th May, 2023
Fire safety Yes 24th March, 2023 20th April, 2023
Enforcement of Means of Escape under the Fire Safety Order Partial 15th March, 2023 20th March, 2023
Hotel Fire Safety Audits Yes 2nd March, 2023 6th March, 2023
Hoarded Properties Yes 9th August, 2021 11th August, 2021


Recent Freedom of Information Requests for Incident and Emergency Response
Title Released Received Responded
amount of Calls Attended by each station in 2023 Yes 5th January, 2024 31st January, 2024
Call Outs Yes 29th December, 2023 29th January, 2024
E-bike or e-scooter fires during 2023 Yes 2nd January, 2024 29th January, 2024
Call Signs and Officers Yes 27th December, 2023 24th January, 2024
Bariatric Rescues Partial 23rd December, 2023 23rd January, 2024
Electric or Hybrid vehicles powered by lithium Yes 6th December, 2023 5th January, 2024
Electrical Safety Yes 6th December, 2023 5th January, 2024
Incident Statistics for A5 Montford Bridge/Shrawardine Yes 6th February, 2024 6th February, 2024
Wildfires Yes 9th November, 2023 4th December, 2023
Battery Fires Yes 7th November, 2023 4th December, 2023


Recent Freedom of Information Requests for IT
Title Released Received Responded
Software Contracts Yes 14th December, 2023 16th January, 2024
ICT Yes 11th May, 2023 13th June, 2023
ICT Partial 15th February, 2023 13th March, 2023
ITSM service tool Yes 9th November, 2022 22nd November, 2022
IT service desk Yes 9th November, 2022 22nd November, 2022
Committee meeting technology Yes 2nd November, 2022 7th November, 2022
Data Centre Yes 1st November, 2022 23rd November, 2022
Social media Yes 28th September, 2022 29th September, 2022
Hosting Yes 13th May, 2022 14th June, 2022
Software Purchased Yes 4th May, 2022 18th May, 2022


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