Managing the Service

The purpose of Shropshire Fire and Rescue Service is to save and protect life, property and the environment from fire and other emergencies.

Our core values are:

Improvement –

We value improvement at all levels of the Service by…

  • Accepting responsibility for our performance
  • Being open-minded
  • Considering criticism thoughtfully
  • Learning from our experience
  • Consulting others

People –

We value all our employees by practising and promoting…

  • Fairness and respect
  • Recognition of merit
  • Honesty, integrity and mutual trust
  • Personal development
  • Co-operative and inclusive working

Diversity –

We value diversity in the Service and Community by…

  • Treating everyone fairly and with respect
  • Providing varying solutions for different needs and expectations
  • Promoting equal opportunities in employment within the Service
  • Challenging prejudice and discrimination

Community –

We value service to the community by…

  • Working with all groups to reduce risk
  • Treating everyone fairly and with respect
  • Being answerable to those we serve
  • Striving for excellence in all we do


Geographical area of operation

The county of Shropshire is England's largest inland county occupying approximately 3,490 square kilometres. The English counties of Cheshire, Staffordshire, Herefordshire and Worcestershire and the Welsh counties of Powys and Wrexham bound the county.

Shropshire is one the UK’s most rural counties - with a relatively low population spread out over a relatively large area.

Local risks

The local risks within Shropshire are diverse ranging from dwellings in remote, rural locations to major industrial centres and significant heritage properties. The county is rich with historic areas, having in excess of 500 listed buildings, and is home to Ironbridge Gorge which is universally accepted as the birthplace of the industrial revolution.

The county has an extensive road transport network with the majority of 'A' classified road forming a link between the West Midlands and North Wales, and a number of lesser roads used by local transport to rural businesses. The rail network also carries heavy commercial traffic. Shropshire is home to a numerous waterways including the River Severn and Union Canal systems predominantly used for recreational activity.

The main commercial centres of the county are located in Telford and Shrewsbury, with smaller market towns having thriving community facilities for trade and leisure. Telford, formerly an industrial new town continues to expand as a commercial venue with its motorway link into the industrial heartlands of the West Midlands, and is home to many large multi-national technology manufacturers and smaller support businesses. Shropshire is also home to Royal Air Force Cosford and Shawbury, the latter being the armed forces' central helicopter training school. The Army also houses Europe's largest stores depot at Donnington, Telford.

Partnership working

We have links with our neighbouring Fire and Rescue Services, most notably a Memorandum of Understanding with Hereford and Worcester FRS. This partnership aims to bring our Fire Control departments closer together to improve working practice and increase resilience.

Shropshire Fire and Rescue Service also collaborates with Shropshire Council, Telford and Wrekin CouncilWest Mercia Police, West Mercia SAR & West Midlands Ambulance Service to help deliver a better service to our community.