Support Staff

Person types on keyboard

We are currently recruiting for:

Human Resources Assistant 

Grade 7, £28,371 per annum  

37 hours per week – Flexi time 


Are you an enthusiastic and self-motivated individual with a passion for Human Resources? 

Would you like to join a dynamic and progressive HR Team? 

Shropshire Fire and Rescue Service are recruiting for a HR Assistant to provide top level support to a team of HR Officers and the wider team  

Applicants must have the ability to communicate effectively at all levels must hold or be working towards a level 3 CIPD qualification or equivalent.  Excellent Microsoft office skills are essential as is experience in a busy office environment. An understanding of employment legislation is desirable. 

The post is located at Brigade Headquarters, Shrewsbury.

For an informal discussion please contact the HR Department on 01743 260200.  

Please visit the link below to apply.

Operational Support Technician

Grade 6 - £25,878 per annum

37 hours per week, Permanent

We are looking for an Operational Support Technician, based at Service Headquarters, St. Michael’s Street, Shrewsbury to work within our Fleet and Workshop Department.

The applicant will be assisting workshop office staff and technicians with delivering the planned preventative maintenance programme on appliances, 4x4s, vans and operational equipment. The successful applicant will also be collecting and delivering vehicles and equipment to and from workshop for maintenance works.

Applicants will need a good understanding of the legal requirements regarding Large Goods Vehicle maintenance also the services obligations to comply with these requirements.

You will also support the department by assisting technicians with offsite works and minor maintenance tasks for which the successful applicant will be fully trained.

Experience of a supporting role in a technical environment is desirable, particularly in a technical role or customer support.

The applicant must be able to communicate confidently with people at all levels. They must also be able to use their initiative, prioritise work and meet deadlines.

For a full job description and to apply please visit the link below.

Closing date for applications is 20 November 2023.

Second - Line ICT Technician x2

Grade 8 - £33,024 per annum plus on-call allowance (once competent)

37 hours per week, permanent 

We are looking for a team player with a hands-on approach to provide excellent customer service to our users. This includes the ability to train groups or individuals with varying technical skills.

As an ICT Technician you will undertake first and second line support for users with a high degree of customer service.  The duties include configuration, maintenance and monitoring of systems to mitigate against all aspects of data and cyber security. There are also projects for introducing new technologies that you will get involved in.  You must be able to work in a logical and methodical manner, particularly when problem solving and be able to learn new products independently.

The successful candidate will have a good all-round knowledge of hardware and software and be able to communicate with staff with varying ICT expertise. Previous experience of carrying out a support role and demonstrating good levels of customer service is essential and holding a professional qualification related to  Microsoft or ITIL would be an advantage.

The role includes additional payment for standby duties where you will be required to be available outside normal working hours in accordance with the Service’s standby/on-call ICT policy. Payment for standby duties will not be paid until the post holder has gained and demonstrated sufficient competence to carry out the duties.

Please visit the link below to apply.

All roles recieve the following benefits:

  • Local Government Pension Scheme
  • Hybrid working and flexible working hours scheme
  • Paycare Healthcare Benefits Plan
  • Occupational Health Services
  • Blue light and local retailer and gym discounts
  • Vivup employee benefits platform with additional discounts

Behind our 500+ firefighters is talented team of support staff who provide the Service with a range of expertise and skills in professional, technical, planning and administrative support services.

Fire Safety

This directorate comprises two departments:

Business Fire Safety - This department focusses on the enforcement and promotion of fire safety legislation and regulations in the workplace and public locations. The team provides businesses with guidance and advice on fire safety and regulatory issues.

Community Fire Safety - This department focusses on the promotion of fire safety in the home and community. It also works with local councils and other organisations to provide “Safe & Well” visits aimed at supporting vulnerable people. The team also deals with arson, anti-social behaviour, road and water safety campaigns and issues.

Support Staff Roles

Administration Support - Provides a wide range of administration services across all departments.

ICT – This team manages and provides 24/7 technical support for the Service’s IT systems across the Service’s locations, including its 23 fire stations.  

Human Resources – Responsible for all employment and staff welfare issues and recruitment campaigns and processes.

Planning & Performance – This team leads on the development of new processes and procedures that help ensure we provide Shropshire with a modern fire and rescue service. 

Resources & Workshops – Responsible for ensuring that our firefighters and support staff have the equipment they need to do their jobs as well as possible. The workshops team maintain our varied fleet of vehicles, including fire fighting appliances.

Finding out about support staff vacancies

All vacancies will be advertised here as well as being promoted on our social media channels. Advertisements will tell you how to apply and where to get information about a post.

Selection process for support staff vacancies

The selection process will include completion of an online application form, any job-related selection tests and an interview. All applicants will be asked to complete a medical questionnaire prior to appointment and a DBS check and Police vetting may be required prior to taking up a post.

All appointments are made subject to a 6-month probationary period. All staff have a minimum of 23 days annual leave, plus normal bank/public holidays. The majority of support staff work on a “flexi-time” system. Membership of the local government pension scheme is also open to all support staff.

Equality and Inclusion

We aim to provide equality of opportunity in employment and service delivery and welcome applications from people from all backgrounds and sections of society. Please visit our Equality and Diversity page to find out more.