Reference:
Request detail:
If you could let me know the answer to the following questions:
Which ITSM service tool do you currently use?
When will you next be carrying out a review of this ITSM service tool ?
As part of any review, will you be looking at other ITSM service tools ?
Who is the best contact in relation to your ITSM service tool ?
What are their contact details ?
Response detail:
Thank you for your Freedom of Information request. Please find the information requested below:
Which ITSM service tool do you currently use? Freshworks
When will you next be carrying out a review of this ITSM service tool ? 2025/2026
As part of any review, will you be looking at other ITSM service tools ? Yes
Who is the best contact in relation to your ITSM service tool ? Sally Edwards, ICT Manager
What are their contact details ? 01743 260200 sally.edwards@shropshirefire.gov.uk
