Safe and Well Privacy Notice

The categories of information that we collect, process, hold and share include:  

  • Personal information (such as name, address and age)  
  • Special Category information (such as details of physical and mental health conditions, disabilities and health and wellbeing).  


How we use your personal information  

We use information collected during Safe and Well visits to:  

  • Enable us to carry out our community safety duties  
  • Gather statistical information on the support needed within the communities we serve  


The lawful basis on which we use this information  

We collect and use this information under The Fire and Rescue Services Act 2004 and process it on the basis of complying with the legal obligations to which we are subject under this Act.  We may process sensitive personal data on the basis of protecting the vital interests of individuals.  


Collecting this information  

We collect the information we need in order to be able to record your details and ensure we can provide you with the necessary support.  If you decide you don't wish to give us some information, this will not affect the service you receive from us.  


Storing this information  

We will hold your information for five years after which time we will review it and consider your current circumstances.  


Who we share this information with  

We routinely share information collected during Safe and Well visits with:  

  • Local authorities  
  • Charities and support groups  
  • Health services  

We share information with these groups under our powers in the Fire and Rescue Services Act 2004 to take any action we feel necessary in order to prevent someone coming to harm and in order for them to be able to provide you with help and support.  

We do not share information without consent unless the law and our policies allow us to do so. 

Further Details 

For further details on Service's privacy arrangements please view the Privacy Notice on Shropshire Fire and Rescue Service's website.